“John has a keen ability to create and implement an all-inclusive Customer Success strategy that not only focuses on operational efficiency, but also considers the commercial aspects. His solutions were very well received and his pricing and competitive analytics were spot on.”
Chris John – B-Tree Ventures/Co-Founder Syndic8
If you’re looking to step away from the reactionary support model of old we commend you and want to partner with you on the journey to customer success. We partner with your teams to ensure that you build the right framework to ensure that your teams are empowered with the right tools, metrics, communication strategy and on-boarding methodology to get out in front of your customers and make them successful. Results of this program are reduced churn, increased customer engagement, increase in customer LTV and expansion revenue growth.
High performing teams don’t just happen. As your customer base grows and diversifies so too should your Customer Success team and program. Our training program instills value focused, repeatable and scalable success framework. We will focus on proactive communication strategies, customer health monitoring via core KPIs and carefully tailored outreach programs that keep your team ahead of the customer formulating a valuable partnership and trusting partnership. We also focus on expansion programs and tactics that will drive more revenue from your existing customer base.
We know you are busy growing your company, dealing with the day-to-day and my not have capacity or the seniority on your teams to drive your customer success initiatives forward. Whether it’s implementing our strategy, assisting in delivering on one of yours, or other project based needs we will step in to provide the extra hands and expertise without the need for additional FTEs.
Unsure about the right technology solutions you need to increase team collaboration, improve executive visibility and customer engagement? We will source and implement the right system for your organization.