what our clients are saying
“John has a keen ability to create and implement an all-inclusive Customer Success strategy that not only focuses on operational efficiency, but also considers the commercial aspects. His solutions were very well received and his pricing and competitive analytics were spot on.”
Chris John – B-Tree Ventures/Co-Founder Syndic8
Common Issues
High Churn
Customer Survey Fatigue
Low Expansion Revenue
Wrong or Too Many KPIs
Reactive Customer Teams
Organizational CS Adoption
Our Approach
Analyze Your
Customer Journey
Customer Journey
Identify Opportunities
to Improve Operations
to Improve Operations
Implement Customized
Customer Success Model
Customer Success Model
Fine Tune Operational
Model for Adoption
Model for Adoption
How Can We Improve Your Customer Success?
Reduce Customer On-boarding Time
Grow Services and Expansion Revenue
Increase Customer Adoption
Empower Teams
Optimize Resource Planning
Reduce Churn
Streamline Communication and Outreach
Track the Right KPIs
Reduce Operational Costs
Customer Success Strategy Consulting
If you’re looking to step away from the reactionary support model of old we commend you and want to partner with you on the journey to customer success. We partner with your teams to ensure that you build the right framework to ensure that your teams are empowered with the right tools, metrics, communication strategy and on-boarding methodology to get out in front of your customers and make them successful. Results of this program are reduced churn, increased customer engagement, increase in customer LTV and expansion revenue growth.
Customer Success Training
High performing teams don’t just happen. As your customer base grows and diversifies so too should your Customer Success team and program. Our training program instills value focused, repeatable and scalable success framework. We will focus on proactive communication strategies, customer health monitoring via core KPIs and carefully tailored outreach programs that keep your team ahead of the customer formulating a valuable partnership and trusting partnership. We also focus on expansion programs and tactics that will drive more revenue from your existing customer base.
Customer Success Leadership and Staff Augmentation
We know you are busy growing your company, dealing with the day-to-day and my not have capacity or the seniority on your teams to drive your customer success initiatives forward. Whether it’s implementing our strategy, assisting in delivering on one of yours, or other project based needs we will step in to provide the extra hands and expertise without the need for additional FTEs.
Technology Sourcing and Delivery Partner
Unsure about the right technology solutions you need to increase team collaboration, improve executive visibility and customer engagement? We partner with both SaaS companies and businesses to deliver technology solutions.
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