As a business owner, you know that tracking your internal data is essential. You need to be aware of your sales revenue, profit margins, costs and customer retention. Customer retention can be a difficult metric to track. What keeps a client loyal? What causes a user to leave? These questions are not always easy to answer with cold, hard data. That’s why we are here to help.
3 Point LLC was created to help companies deal with the challenges of rapid growth, especially when it comes to customer experience. Our goal is to help you increase user adoption while driving revenue growth and expansion. It’s a pretty lofty goal, and we do it by fine tuning your client journey with our four-step process.
- Analyze your customer’s journey. From onboarding to exit, we will look at all the data you have on your users and how they use your product. The idea is to get a sense of how quickly your customers adapt to your business model. How they use your product, and the issues they may have with it that may cause them to leave.
- Search your company metrics to improve operations. We’ll analyze key performance indicators (KPIs), and your organization’s customer service approach.
- Create a customized customer service model. After analyzing all of your data, we will provide a customized customer service model to guide your team. Our goal is to increase user retention and loyalty. Client acquisition can be expensive for many companies. Experts have found that even a 5% improvement in customer retention can lead to a 20 – 100% increase in profits.
- Train your team for the new customer service model. Adapting to new changes and systems can be difficult for many employees. We can help make these changes more comfortable to handle by streamlining communication, empowering your team, optimizing resource planning and tracking the right KPIs.
Our four-step process has been developed to help businesses like yours succeed. We know how challenging growth can be for a software company. Our founder John Wood started 3 Point LLC after successfully leading a B2B software startup as Sr. Project Manager and Customer Success leader. He’s seen firsthand how vital a robust customer service model is to B2B software companies and why it so essential for revenue and expansion growth.
Your customers depend on your products to keep their businesses running. Their loyalty depends on how well your clients can use your products to help deliver results. If you make sure that your customer service model is designed to educate, empower and retain your customer base to increase business growth. We are here to help you create that model and serve your customers best.